PRIVACY POLICY

Privacy Policy

Cookora

Last updated: [02/02/2026]

Cookora (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.cookora.co.uk (the “Site”).

1. Information We Collect

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

As you browse, we also collect information about:

  • Pages or products viewed

  • Websites or search terms that referred you

  • How you interact with the Site

This is called Device Information.

Personal Information You Provide

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify and payment providers)

This is called Order Information.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders (including payment, shipping, and returns)

  • Communicate with you about your order

  • Screen orders for potential risk or fraud

  • Improve and optimise our website

  • Send marketing emails (only if you have given consent)

3. Legal Basis (UK GDPR)

We process your personal data under the following legal bases:

  • Your consent

  • Performance of a contract (to fulfil your order)

  • Compliance with legal obligations

  • Our legitimate interests (e.g. improving our services)

4. Sharing Your Personal Information

We share your information with trusted third parties to help us operate our business, including:

  • Shopify (to power our online store)

  • Payment providers (e.g. Stripe, PayPal)

  • Shipping and delivery partners

  • Marketing and analytics tools (e.g. Google Analytics)

We only share information necessary for these services.

5. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in line with UK data protection laws.

6. Cookies

We use cookies to:

  • Enable site functionality

  • Remember preferences

  • Analyse traffic and improve performance

You can control cookies through your browser settings.

7. Your Rights (UK Customers)

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise these rights, contact us using the details below.

8. Data Retention

We retain Order Information for our records unless and until you ask us to delete it, except where we are required to keep it for legal reasons.

9. Children’s Information

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

11. Contact Us

For questions about this Privacy Policy or your personal data, please contact us at:

Email: support@cookora.co.uk
Business Name: Cookora
Country: United Kingdom